FM Procurment - CEO:FM

There are many larger organisations that benefit from a diverse set of CIPS (Chartered Institute of Purchasing and Supply) qualified professionals who they can got to for advice on topics ranging from specifications and tendering to contracts and relationship management.   But not all organisations are as lucky and this means that some FMs miss out on some of the key advice and support that procurement professionals bring. In some

CEO:FM Customer Feedback

What is feedback? The definition for feedback is: Information about reactions to a product, a person’s performance of a task, etc. which is used as a basis for improvement. Feedback is a real buzz word at the moment, not just in the HR world where we seek to track and measure performance, but within FM where we know all too well that it can be a measure of our success

CEO:FM Interview Guide

A new year is often the time for change and for some, this will mean finding a new job. Every interview you attend is important whether you are gaining valuable experience through a gruelling internal process or wanting to push yourself and further your career by finding the perfect job for you from the plethora of jobs online.  Aside from wanting to get out of your comfort zone, you will


We may have patience rather than patients and only save lives through our regular maintenance checks and proactive work ethic, but I often think of FM’s as being akin to Doctors.  When you look at the links in Engagement, Diagnosing and Referrals  our worlds are not too dissimilar….   “…We meet face to face and do ‘home visits’ to customers desks…” As FMs we have to interact with our customers from the moment they

Exit Sign

This year marks the 350th anniversary of the Great Fire of London which paved the way for the Insurance companies and the London Fire Brigade that we see today.    But with many businesses affected by the 2005 Buncefield explosions either underinsured or inappropriately insured and with 40 businesses still unable to open three months after the London riots in 2011; business continuity plans are now becoming a hot topic


There are many different types of change and with all of them there will be an element of resistance, whether it is planned or unplanned, driven by the top or from outside the organisation.  As Facilities Managers, it is our job to embrace it whilst also encouraging others to welcome it too, so it is no surprise that how we respond to and drive change really counts towards success.